- Video streaming Video instruction
- Smart-ID
- M. Signature
- Signing the contract and confirming the identity at the betting shop
If you have forgotten your password, please use the „Forgot my password function“ .
If you have forgotten your password, please use the "Forgot my password function" .
If you no longer use your e-mail address, that you registered with, please contact TOPsport support team by live chat or via e-mail address: pagalba@topsport.lt pagalba@topsport.lt .
If you are unable to login using Smart-ID or M. Signature, and if you do not have any other login methods or do not remember any of it, please contact TOPsport support team by live chat or via e-mail address: pagalba@topsport.lt pagalba@topsport.lt .
If you have registered and logged in to your TOPsport account using only Google login and if you do not have any other login methods or do not remember any of it, please contact TOPsport support team by live chat or via e-mail address: pagalba@topsport.lt pagalba@topsport.lt .
If you have registered and logged in to your TOPsport account using only Apple ID login and if you do not have any other login methods or do not remember any of it, please contact TOPsport support team by live chat or via e-mail address: pagalba@topsport.lt pagalba@topsport.lt .
- Click the Sign In button
- Enter your email address in the E-Mail field. In the Password field, enter your personal identification number, which will be your primary account password.
- Click the Sign In button
You can change your password in My details section or you can use the Forgot my password function in the login window.
Your TOPsport account data is safe. TOPsport places great importance on protecting customer data. You can learn more in our Privacy Policy .
No, each user is allowed to have only one active TOPsport account. If you are unable to log in to your existing account, please contact our customer support team via live chat or email at pagalba@topsport.lt pagalba@topsport.lt
If you have changed your name or surname, please contact our customer support team via live chat or email at pagalba@topsport.lt pagalba@topsport.lt
If your balance does not update within half an hour after the payment has been made, please send a copy of the transaction via e-mail address: pagalba@topsport.lt pagalba@topsport.lt .
Deposits can only be made from personal financial sources (bank account, credit card or e-wallet) and only to a personal TOPsport account. If the deposit is made from a third party, money will be refunded to the sender’s account within a week.
You can make a withdrawal only to the account from which you made the deposit to your TOPsport account. If you made a payment from the credit card, te account was not automatically assigned to you. Send a screenshot of your bank account showing your full name and full bank account number (IBAN) via email address: pagalba@topsport.lt pagalba@topsport.lt .
Yes, you can submit an unlimited number of withdrawal orders.
For any additional questions or requests related to withdrawals (their execution), you can contact the Company's customer support department – all requests are evaluated individually.
You can download the certificate for VMI declaration from our website (topsport.lt). You only need to log in to your account, select My Documents and Certificate for VMI declaration.
All winnings of 1000 EUR or more are reported to VMI. Taxes are payable on the profit earned if any, during the year. Please provide the VMI certificate from your account, which will indicate the profit or loss for the year. The data in the certificate is generated from the actions performed during the year and is accurate.
The withdrawal will be made within five working days. Although, usually withdrawal is completed in two to three working days.
Please be informed that if the payment by the Company is completed, you will need to wait until your bank has credited the money to your bank account.
You need to have a TOPsport client card, which you must present at the Perlas terminal. You can pick up the plastic card at the betting shop. Or you can download an electronic version of the card from your account. Select My details and click on Get client and PIN cards button. We recommend printing the client card, as not all Perlas terminals have the option to scan a barcode from your mobile device.
The maximum amount for a single payment transaction is 100 euros;
The maximum daily amount is 1000 euros;
The maximum amount for one calendar month is 5000 euros.
In order to withdraw your winnings at the betting shop, you need to have an identity document and client and PIN card with you. You can find the PIN card in your account: Select My details and click on Get client and PIN cards button.
You can download bot the client card and the PIN code card from the TOPsport website. Select My details and click on Get client and PIN cards button.
If you want to cancel a payout you have requested, go to the "Account History" or "Money Withdrawal" section and click the "Cancel" button. You can cancel the payout as long as its status is "Pending."
- Choose your preferred sport or league;
- Select the event you want to bet on and click on the desired outcome;
- All your selections will appear in the betting card. After entering the desired bet amount, click the Place bet button.
Single bet
This is the usual bet type where there is only one outcome in the betting card (the lowest
risk group). Note: If this bet is selected and there is more than one event in the betting
card at the tome of the bet, it will be split into separate cards.
Multi bet
A multi bet is a guess of the outcome of a minimum of two and a maximum of 30 events in a
single Betting card. In this case, the betting odds, from which the bet amount will be
multiplied in case of winning, are calculated by multiplying the odds of all Betting Events
picked in the betting card.
System bet
These are combinations of the results of three or more selected events (maximum 30) from
which the systems are formed. During system bet, you choose how many event outcomes has to
be correct. Also, you can select events/constants during the system formation. A constant is
a fixed event that is included in all systems. The amount of constants affects how many
possible combinations there will be in the system.
You can view your betting history by logging in to your account.
If these are simple SORTS bets, click on Your name – My Bets;
If it is LIVE bets, click on Live – My Bets;
If it is LIVE+ bets, click on Live+ - My Bets;
If it is E-SPORTS bets, click on Sports - E-Sports – My Bets.
Handicap can give the selected team an advantage or disadvantage. If you select a team with Handicap - 1.5, that means that the selected team must win by at least 2 goals/points to win the bet. If the selected team wins by 1 goal/point difference, loses or match ends in a draw, the bet would be lost.
If you select a team with Handicap + 1.5, that means that the selected team can lose no more than by 1 goal/point difference to win the bet. If selected team loses by 2 goals/points difference, the bet would be lost.
If you select a team with Handicap – 2, that means that the selected team must win by at least 3 goals/points difference to win the bet. If selected team wins exactly by 2 goals/points, bet would be refunded. If the selected team wins by 1 goal/point difference, loses or ends the match in a draw, the bet would be lost.
If you select a team with Handicap + 2, that means that selected team could lose by no more than 1 goal/point difference, to win the bet. If selected team loses exactly by 2 goals/points, bet would be refunded and if the team loses my bore than 2 goals/points, the bet would be lost.
If the first team has a Handicap + 2, the second has a Handicap – 2 and you select a draw, this means that the first team must win by exactly two goals/points in order for you to win the bet. If the first team wins by one goal/point difference or more than two, if the match ends in a draw or if the second team wins, the bet would be lost.
The number of goals/points indicated by the “+” sign indicates how many goals/points would be added to the final score of the selected team. The number of goals/points indicated by the “-“ sign indicates how many goals/points would be deducted from the final score of the selected team.
Draw no bet means that you have only two options. If you select the first team to win, you would win your bet only if the first team wins. If the first team loses, the bet would be lost. If the match would end in a draw, the bet would be refunded.
Betting on the goals total in the match allows you to guess how many goals will be scored during the match. If you choose a bet Less than 2.5, it means that there must be scored less than 3 goals in order for you win the bet. If three or more goals would be scored, the bet would be lost.
If you choose a bet More than 2.5, it means that there must be scored more than 2 goals in order for you to win the bet. If two or less goals would be scored, the bet would be lost.
If you choose a bet Less than 2, it means that there must be scored less than 2 goals in order for you to win the bet. If there would be scored more than 2 goals, the bet would be lost. If there would be exactly two goals scored, the bet would be refunded. If the bet has three endings (Exactly 2 goals), in the case of 2 scored goals, the bet would be lost.
If you choose a bet More than 2, it means that there must be scored more than 2 goals in order for you to win the bet. If there would be scored less than 2 goals, the bet would be lost. If there would be exactly two goals scored, the be would be refunded. If the bet has three endings (Exactly 2 goals), In the case of 2 scored goals, the bet would be lost.
If the bet has three endings instead of two, and you choose a bet Exactly 2, it means that in order for you to win the bet, there should be scored exactly 2 goals. If more or less goals would be scored, the bet would be lost.
"Double Chance" bet means that you choose two outcomes out of three possible outcomes. When choosing the "Double Chance" bet, you have three different options:
- The first team wins or it ends in a draw;
- The second team wins or it ends in a draw;
- The first or second team wins, there will be no draw.
If you choose that the first team wins or it ends in a draw, you lose your bet only if the second team wins.
If you choose that the second team wins or it ends in a draw, you lose your bet only if the first team wins.
If you choose that the first or second team wins and there will be no draw, you lose your bet only if the match ends in a draw.
There are no account limits that would be applied personally. All the customers have the ability to place bets following general TOPsport betting regulations.
If the casino game you are playing is frozen, does not work or an error message appeared on the screen, please contact TOPsport support team via live chat o e-mail address pagalba@topsport.lt pagalba@topsport.lt and indicate the casino game in which you noticed the disturbance. If you see an error message on the screen, please attach a screenshot.
Starting from November 1, 2025, following the legal amendments, Category B slot machines can be played under the same conditions as Category A games – from the age of 21. The games may look visually identical in both A and B categories, but they will differ according to the parameters applied to Category B.
Category B games
are subject to the following requirements:
• One game must last at least 3 seconds.
• The return to player (RTP) cannot be less than 80% and more than 100%.
• The maximum possible bet is €0.50.
• The maximum possible win is 200 times the bet amount.
• When making the maximum €0.50 bet, the maximum possible win is €100.
In Category A slot machines:
• The return to player (RTP) cannot be less than 90% and more than 100%.
• One game must last at least 1 second.
• Other parameter restrictions do not apply.
In TOPsport Category A slot machines, the maximum possible win from a single casino game spin can reach up to 1,000,000 euros.
As a customer of the Company, we draw your attention to the fact that all remote gaming devices operated by the company have a certificate issued by accredited institutions and are marked with a special mark confirming that the gaming devices are certified and comply with the requirements of the Law on Gambling and the Supervisory Authority. The operation of remote gaming devices meets the requirements set for them.
We note that the Company has no ability to make any settings and/or changes to the gaming equipment, including in connection with winnings. All of the Company’s casino games operate in accordance with the requirements established for them by legal acts, including the requirements for the establishment of a prize fund provided by Law on Gambling.
You can see all betting shops and slot machine salons in Lithuania by clicking on TOPsport betting shops and slot machine salons.
The RNG ensures that every outcome in various gambling games, such as slot machines, roulette, or card games, is completely random. This mechanism generates a sequence of numbers that cannot be predicted or manipulated. It guarantees that casino games remain fair and legitimate.
When a player presses the spin button, the RNG quickly selects a random number. This number determines:
- Which symbols will appear on the reels.
- Whether the player wins or loses.
Even when the slot machine is not in use, the RNG continues to generate random numbers in the background, ensuring that each result is independent of previous outcomes.
The payout percentage, often referred to as RTP (Return to Player), is one of the most important indicators in casino games. It represents the percentage of wagered money that players can expect to get back over time on average. This percentage is set for each game and typically ranges from 90% to 98%, depending on the game type and rules.
How does RTP work?
RTP indicates the average probability of a player recovering part of their bets. For
example:
- If a slot machine has an RTP of 96%, it means that, on average, 96% of the total bets are returned to players, while the remaining 4% stays with the casino as profit.
- It is important to note that RTP applies over the long term—over thousands or even millions of spins. This does not mean that each player will recover exactly 96% of their bets in a single session, as outcomes are random and unpredictable.
What is the difference between RTP and game volatility?
RTP is often confused with volatility, but these are two different concepts:
- RTP indicates the overall expected payout percentage over time.
- Volatility describes how often and how large the payouts will be.
Games can have:
- Low volatility – frequent but smaller wins.
- Medium volatility – a balance between win frequency and size.
- High volatility – rare but large wins.
Several factors may cause your game to run slower than usual.
First, try refreshing the game page.
If the issue persists, clear your browser history on both your computer and mobile device.
Ensure you are using the latest version of your browser, and update it if necessary.
It may also help to try a different browser—we recommend using Google Chrome.
Regulations:
- Regulation (Remote betting)
- Regulation (Betting shops)
- Supplement to the betting regulations
- Amendment to the betting regulations
- Amendment to the Remote Gambling Regulations
- Amendment to the betting regulations
- Amendment to the Remote Gambling Regulations
Additions to the regulation:
- Regulation (Remote betting) 1
- Regulation (Remote betting) 2
- Regulation (Remote betting) 3
- Regulation (Remote betting) 4
- Regulation (Remote betting) 5
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Regulation (Casino salons):
The Player is entitled to withdraw funds at any betting shop of the Company in cash but the total cash pay-out within 30 calendar days shall not exceed EUR 100, unless otherwise decided by the Director of the Company.
If you decide to terminate the remote gambling contract, you can go to the nearest betting shop or contact us by e-mail address pagalba@topsport.lt pagalba@topsport.lt , submitting a request to terminate the remote gambling contract.
The procedure for handling and submitting complaints is defined by Section XIII of the Remote Gambling Regulation. Players can submit complaints directly at the company’s betting point where the betting slip was printed. Additionally, complaints can be sent by mail to the company's central office or via email to: pretenzijos@topsport.lt .
The complaint should include personal and contact details, the reason for the complaint, the
betting slip number, and (or) a copy or electronic image.
According to the regulations, justified complaints must be resolved as soon as possible. If
the complaint cannot be resolved immediately, it must be reviewed within 10 business days of
receipt. The complainant is informed about the progress of the complaint review in writing
or by email, depending on how the complaint was submitted.
If you have additional questions or need assistance, contact our customer support team via live chat or email at pagalba@topsport.lt .
Our company follows the principles of responsible gambling and seeks to ensure that every player can gamble safely and responsibly.
According to the law, from November 1, 2025 , all users will be required to set personal limits in their accounts.
All three limits are mandatory:
- Deposit limit;
- Betting limits;
- Login time limit.
A deposit limit is the maximum amount of money you can deposit into your gaming account. You must set a limit per day, week, and month.
Mandatory betting limits:
- The maximum amount of a single bet – applies to each bet placed.
- The maximum total amount of bets over a period – day, week, and month.
If you set limits — for example, a €50 deposit limit per day and a €50 betting limit, and you deposit €50 and win another €100, but your betting limit remains €50, you will not be able to use your winnings for betting.
The company notes that the betting limit may be higher than the deposit limit, as bets can be placed both from deposits and from winnings.
A login time limit is the maximum time you can remain logged into your gaming account in a single session. It is calculated from the moment you log in until you log out (or are disconnected due to a set limit, inactivity, or the application of responsible gambling measures).
The limit is calculated for the entire duration that you are logged in — both while browsing and placing bets. If you do not perform any actions for 15 consecutive minutes (“inactivity”), the system will automatically log you out.
If you do not set at least one of the three limits, from November 1, 2025 , you will not be able to participate in remote (online) gambling.
No. Once you reach the set limit, your ability to gamble will be suspended until the end of the relevant period.
No. Unused limits are not accumulated or carried over.
No. The daily limit cannot exceed the weekly or monthly limits. Likewise, the weekly limit cannot exceed the monthly limit.
If you submit a new request, the previous one (if it has not yet come into effect) will be automatically cancelled.
An increased login time limit takes effect within 48 hours from the submission of the request.
When the login time limit is reduced, it takes effect within 15 minutes .
Limit decrease: Takes effect almost immediately, but no later than within 15 minutes.
Daily limit increase:
- Takes effect within 48 hours from the moment the request is submitted.
Weekly limit increase:
- If the request is submitted on days 1–5 of the month — it takes effect from the 8th day;
- If submitted on days 6–7 — it takes effect from the 15th day;
- If submitted on days 8–12 — it takes effect from the 15th day;
- If submitted on days 13–14 — it takes effect from the 22nd day;
- If submitted on days 15–19 — it takes effect from the 22nd day;
- If submitted on days 20–21 — it takes effect from the 1st day of the following month;
- If submitted on days 22–27 — it takes effect from the 1st day of the following month;
- If submitted on days 28–31 — it takes effect from the 8th day of the following month.
Monthly limit increase:
- If submitted on days 1–27 — it takes effect on the 1st day of the following month;
- If submitted on the 28th day or later — it takes effect on the 1st day of the month after next.
Yes,- Republic of Lithuania legislation obliges Company to collect certain information about customers.
- documents confirming the identity of the client;
- contacts (address, e-mail address, phone number, workplace);
- information about income (for example, salary);
- information on operations and transactions, origin of funds;
- documents supporting payment transactions (contracts, invoices, information about goods), etc.;
- information about whether the client participates in political activities and/or information about related persons participating (participating) in this activity;
- information about the purpose and nature of business relations;
- information about the client's business partners;
- other information necessary for Company to know the Client
Company is required by law to prevent financial crimes, properly implement anti-fraud measures and international sanctions. By implementing these requirements, companies apply globally recognized principle "Know your customer". Companies need to collect certain information about customers in order to know their payment channels, sources of income and to be able to react to unusual activity related to the customer's payment transactions. Company need constantly check and update this information, so Company regularly ask customers to provide and/or update customers identification information (for example, customer identification data confirmation; bank account number check, etc.) and, if necessary, to ask supporting documents for payment transactions.
Company is obliged to protect the provided personal data and ensure confidentiality.Transferred personal data will only be disclosed in accordance with legal acts of Lithuania. Personal data under questionnaire will be processed as required by AML law: 8 years with possibility to extend archiving up to 10 years after agreement termination.
If you have received a request to update data or to provide additional information, try to provide this information without delay. If necessary for objective reasons and if you cannot submit the documents / information at the specified time, you should immediately inform the Company's support department at pagalba@topsport.lt pagalba@topsport.lt about this. Company will always notify you in advance of a request, to update / provide information.
We will indicate the possible ways of providing information in the account. Normally, the required information can be provided by logging into your account. If you do not understand the questions presented or have other difficulties, you can always contact the Company by e-mail, live chat, or by contacting the client support department: pagalba@topsport.lt pagalba@topsport.lt .
In this case, if you do not respond, or provide incomplete, inaccurate information, Company will have the right to limit your use of services (for example, you will no longer be able to perform payment transactions, use your account, application, etc.), and in the extreme case - to stop providing you with services.
Current information related to the prevention of money laundering and terrorist financing and the requirements of international sanctions can be found on the website of the Bank of Lithuania www.lb.lt , the website of the Financial Crimes Investigation Service www.fntt.lt , and the website of the Ministry of Foreign Affairs www.urm.lt (only due to international sanctions).