- Video streaming Video instruction
- Smart-ID
- M. Signature
- Signing the contract and confirming the identity at the betting shop
If you have forgotten your password, please use the „Forgot my password function“.
If you have forgotten your password, please use the "Forgot my password function".
If you no longer use your e-mail address, that you registered with, please contact TOPsport support team by live chat or via e-mail address: pagalba@topsport.lt pagalba@topsport.lt .
If you are unable to login using Smart-ID or M. Signature, and if you do not have any other login methods or do not remember any of it, please contact TOPsport support team by live chat or via e-mail address: pagalba@topsport.lt pagalba@topsport.lt .
If you have registered and logged in to your TOPsport account using only Google login and if you do not have any other login methods or do not remember any of it, please contact TOPsport support team by live chat or via e-mail address: pagalba@topsport.lt pagalba@topsport.lt .
If you have registered and logged in to your TOPsport account using only Apple ID login and if you do not have any other login methods or do not remember any of it, please contact TOPsport support team by live chat or via e-mail address: pagalba@topsport.lt pagalba@topsport.lt.
- Click the Sign In button
- Enter your email address in the E-Mail field. In the Password field, enter your personal identification number, which will be your primary account password.
- Click the Sign In button
You can change your password in My details section or you can use the Forgot my password function in the login window.
If your balance does not update within half an hour after the payment has been made, please send a copy of the transaction via e-mail address: pagalba@topsport.lt pagalba@topsport.lt .
Deposits can only be made from personal financial sources (bank account, credit card or e-wallet) and only to a personal TOPsport account. If the deposit is made from a third party, money will be refunded to the sender’s account within a week.
You can make a withdrawal only to the account from which you made the deposit to your TOPsport account. If you made a payment from the credit card, te account was not automatically assigned to you. Send a screenshot of your bank account showing your full name and full bank account number (IBAN) via email address: pagalba@topsport.lt pagalba@topsport.lt .
The withdrawal will be made within five working days. Although, usually withdrawal is completed in two to three working days.
Please be informed that if the payment by the Company is completed, you will need to wait until your bank has credited the money to your bank account.
You need to have a TOPsport client card, which you must present at the Perlas terminal. You can pick up the plastic card at the betting shop. Or you can download an electronic version of the card from your account. Select My details and click on Get client and PIN cards button. We recommend printing the client card, as not all Perlas terminals have the option to scan a barcode from your mobile device.
In order to withdraw your winnings at the betting shop, you need to have an identity document and client and PIN card with you. You can find the PIN card in your account: Select My details and click on Get client and PIN cards button.
You can download bot the client card and the PIN code card from the TOPsport website. Select My details and click on Get client and PIN cards button.
You can download the certificate for VMI declaration from our website (topsport.lt). You only need to log in to your account, select My Documents and Certificate for VMI declaration.
All winnings of 1000 EUR or more are reported to VMI. Taxes are payable on the profit earned if any, during the year. Please provide the VMI certificate from your account, which will indicate the profit or loss for the year. The data in the certificate is generated from the actions performed during the year and is accurate.
- Choose your preferred sport or league;
- Select the event you want to bet on and click on the desired outcome;
- All your selections will appear in the betting card. After entering the desired bet amount, click the Place bet button.
Single bet
This is the usual bet type where there is only one outcome in the betting card (the lowest risk group). Note: If this bet is selected and there is more than one event in the betting card at the tome of the bet, it will be split into separate cards.
Multi bet
A multi bet is a guess of the outcome of a minimum of two and a maximum of 30 events in a single Betting card. In this case, the betting odds, from which the bet amount will be multiplied in case of winning, are calculated by multiplying the odds of all Betting Events picked in the betting card.
System bet
These are combinations of the results of three or more selected events (maximum 30) from which the systems are formed. During system bet, you choose how many event outcomes has to be correct. Also, you can select events/constants during the system formation. A constant is a fixed event that is included in all systems. The amount of constants affects how many possible combinations there will be in the system.
You can view your betting history by logging in to your account.
If these are simple SORTS bets, click on Your name – My Bets;
If it is LIVE bets, click on Live – My Bets;
If it is LIVE+ bets, click on Live+ - My Bets;
If it is E-SPORTS bets, click on Sports - E-Sports – My Bets.
Handicap can give the selected team an advantage or disadvantage. If you select a team with Handicap - 1.5, that means that the selected team must win by at least 2 goals/points to win the bet. If the selected team wins by 1 goal/point difference, loses or match ends in a draw, the bet would be lost.
If you select a team with Handicap + 1.5, that means that the selected team can lose no more than by 1 goal/point difference to win the bet. If selected team loses by 2 goals/points difference, the bet would be lost.
If you select a team with Handicap – 2, that means that the selected team must win by at least 3 goals/points difference to win the bet. If selected team wins exactly by 2 goals/points, bet would be refunded. If the selected team wins by 1 goal/point difference, loses or ends the match in a draw, the bet would be lost.
If you select a team with Handicap + 2, that means that selected team could lose by no more than 1 goal/point difference, to win the bet. If selected team loses exactly by 2 goals/points, bet would be refunded and if the team loses my bore than 2 goals/points, the bet would be lost.
If the first team has a Handicap + 2, the second has a Handicap – 2 and you select a draw, this means that the first team must win by exactly two goals/points in order for you to win the bet. If the first team wins by one goal/point difference or more than two, if the match ends in a draw or if the second team wins, the bet would be lost.
The number of goals/points indicated by the “+” sign indicates how many goals/points would be added to the final score of the selected team. The number of goals/points indicated by the “-“ sign indicates how many goals/points would be deducted from the final score of the selected team.
Draw no bet means that you have only two options. If you select the first team to win, you would win your bet only if the first team wins. If the first team loses, the bet would be lost. If the match would end in a draw, the bet would be refunded.
Betting on the goals total in the match allows you to guess how many goals will be scored during the match. If you choose a bet Less than 2.5, it means that there must be scored less than 3 goals in order for you win the bet. If three or more goals would be scored, the bet would be lost.
If you choose a bet More than 2.5, it means that there must be scored more than 2 goals in order for you to win the bet. If two or less goals would be scored, the bet would be lost.
If you choose a bet Less than 2, it means that there must be scored less than 2 goals in order for you to win the bet. If there would be scored more than 2 goals, the bet would be lost. If there would be exactly two goals scored, the bet would be refunded. If the bet has three endings (Exactly 2 goals), in the case of 2 scored goals, the bet would be lost.
If you choose a bet More than 2, it means that there must be scored more than 2 goals in order for you to win the bet. If there would be scored less than 2 goals, the bet would be lost. If there would be exactly two goals scored, the be would be refunded. If the bet has three endings (Exactly 2 goals), In the case of 2 scored goals, the bet would be lost.
If the bet has three endings instead of two, and you choose a bet Exactly 2, it means that in order for you to win the bet, there should be scored exactly 2 goals. If more or less goals would be scored, the bet would be lost.
"Double Chance" bet means that you choose two outcomes out of three possible outcomes. When choosing the "Double Chance" bet, you have three different options:
- The first team wins or it ends in a draw;
- The second team wins or it ends in a draw;
- The first or second team wins, there will be no draw.
If you choose that the first team wins or it ends in a draw, you lose your bet only if the second team wins.
If you choose that the second team wins or it ends in a draw, you lose your bet only if the first team wins.
If you choose that the first or second team wins and there will be no draw, you lose your bet only if the match ends in a draw.
There are no account limits that would be applied personally. All the customers have the ability to place bets following general TOPsport betting regulations.
If the casino game you are playing is frozen, does not work or an error message appeared on the screen, please contact TOPsport support team via live chat o e-mail address pagalba@topsport.lt pagalba@topsport.lt and indicate the casino game in which you noticed the disturbance. If you see an error message on the screen, please attach a screenshot.
In the 18+ category, you can find Category B slot machines, which are marked with 18+ signs. The names of Category B gaming providers are distinguished by an 18+ appendage.
Category B slot machines can be played from the age of 18, and the gameplay can be visually identical for both Category A and B, but they will differ in various parameters applied to Category B.
Category B gaming must last at least 3 seconds, the return to player (RTP) cannot be less than 80 percent and no more than 100 percent. The maximum possible bet is 50 Euro cents, and the maximum possible win can be 200 times the bet amount. With a maximum bet of 50 Euro cents, the maximum win can be 100 Euros.
Category A slot machines can be played from the age of 21, the return to player (RTP) cannot be less than 90 percent and no more than 100 percent. The game must last at least 1 second. Other parameter restrictions do not apply.
In TOPsport Category A slot machines, the maximum win from a single spin in a casino game can be up to 1 million euros.
As a customer of the Company, we draw your attention to the fact that all remote gaming devices operated by the company have a certificate issued by accredited institutions and are marked with a special mark confirming that the gaming devices are certified and comply with the requirements of the Law on Gambling and the Supervisory Authority. The operation of remote gaming devices meets the requirements set for them.
We note that the Company has no ability to make any settings and/or changes to the gaming equipment, including in connection with winnings. All of the Company’s casino games operate in accordance with the requirements established for them by legal acts, including the requirements for the establishment of a prize fund provided by Law on Gambling.
You can see all betting shops and slot machine salons in Lithuania by clicking on TOPsport betting shops and slot machine salons.
Regulations:
Additions to the regulation:
- Regulation (Remote betting) 1
- Regulation (Remote betting) 2
- Regulation (Remote betting) 3
- Regulation (Remote betting) 4
- Regulation (Remote betting) 5
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- Regulation (Remote betting) 16
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- Regulation (Remote betting) 60
- Regulation (Remote betting) 61
- Regulation (Remote betting) 62
- Regulation (Remote betting) 63
- Regulation (Remote betting) 64
Regulation (Casino salons):
Non-cash withdrawals are completed no later than within 5 business days of the player’s confirmation of the withdrawal in the player’s account.
The Player is entitled to withdraw funds at any betting shop of the Company in cash but the total cash pay-out within 30 calendar days shall not exceed EUR 100, unless otherwise decided by the Director of the Company.
If you decide to terminate the remote gambling contract, you can go to the nearest betting shop or contact us by e-mail address pagalba@topsport.lt pagalba@topsport.lt , submitting a request to terminate the remote gambling contract.
Yes,- Republic of Lithuania legislation obliges Company to collect certain information about customers.
- documents confirming the identity of the client;
- contacts (address, e-mail address, phone number, workplace);
- information about income (for example, salary);
- information on operations and transactions, origin of funds;
- documents supporting payment transactions (contracts, invoices, information about goods), etc.;
- information about whether the client participates in political activities and/or information about related persons participating (participating) in this activity;
- information about the purpose and nature of business relations;
- information about the client's business partners;
- other information necessary for Company to know the Client
Company is required by law to prevent financial crimes, properly implement anti-fraud measures and international sanctions. By implementing these requirements, companies apply globally recognized principle "Know your customer". Companies need to collect certain information about customers in order to know their payment channels, sources of income and to be able to react to unusual activity related to the customer's payment transactions. Company need constantly check and update this information, so Company regularly ask customers to provide and/or update customers identification information (for example, customer identification data confirmation; bank account number check, etc.) and, if necessary, to ask supporting documents for payment transactions.
Company is obliged to protect the provided personal data and ensure confidentiality.Transferred personal data will only be disclosed in accordance with legal acts of Lithuania. Personal data under questionnaire will be processed as required by AML law: 8 years with possibility to extend archiving up to 10 years after agreement termination.
If you have received a request to update data or to provide additional information, try to provide this information without delay. If necessary for objective reasons and if you cannot submit the documents / information at the specified time, you should immediately inform the Company's support department at pagalba@topsport.lt pagalba@topsport.lt about this. Company will always notify you in advance of a request, to update / provide information.
We will indicate the possible ways of providing information in the account. Normally, the required information can be provided by logging into your account. If you do not understand the questions presented or have other difficulties, you can always contact the Company by e-mail, live chat, or by contacting the client support department: pagalba@topsport.lt pagalba@topsport.lt .
In this case, if you do not respond, or provide incomplete, inaccurate information, Company will have the right to limit your use of services (for example, you will no longer be able to perform payment transactions, use your account, application, etc.), and in the extreme case - to stop providing you with services.
Current information related to the prevention of money laundering and terrorist financing and the requirements of international sanctions can be found on the website of the Bank of Lithuania www.lb.lt, the website of the Financial Crimes Investigation Service www.fntt.lt, and the website of the Ministry of Foreign Affairs www.urm.lt (only due to international sanctions).